The SASE Experts 360 Service Contract

SASE Experts offers IT procurement and managed service contracts to help get your key technology projects implemented on schedule and on budget

• Provides focused resources for key projects
• Reduces resources required for WAN problem resolution
• Experts who have the experience to get the job done right

Here’s how it works

• You specify what you want to accomplish annually for IT procurement and managed services
• Select desired service suites
• SASE Experts discusses the resources required to provide desired services. staff expertise and budgeted hours
• You arrange VPN network access, as appropriate – to provide network access
• Remote consoles and power control with out-of-band dial-back modem with secure encryption installed
• You receive a single service contract covering the resources required at significant savings to hourly rates
• Your desired technology procurement and implementation are handled by SASE Experts so that your staff can focus on what they do best

What IT Procurement and Service Options are Available?

Technology Procurement & Implementation Management

• Project needs assessment and requirements definition
• RFP generation and management of the entire process
• Vendor technology evaluation analysis
• Short-list for client review and selection
• Management of meetings with short-listed vendors
• Contract & Legal review with selected vendor
• Vendor management and project implementation management
• Perfect for WANs, WAN Optimization, Wireless Access, Phone Systems, Unified Communications, Data Centers

WAN Carrier Management

• 24x7x365 alarm monitoring and response for failures and network degradation
• Trouble-ticket initiation with carrier and follow-up
• Communication to only the appropriate  staff to minimize disruption
• Level-1 help with out-of-band access to location  experiencing fault
• Confirmation of power
• CPE reboot
• Connectivity tests
• Event tracking for SLA purposes
• Reason for Outage (RFO)  from carrier for each incident
• SLA credit filing when appropriate

 Network Architecture

• Design of local and wide area networks
• Help  test and evaluate network solutions
• Assist with developing technology roadmaps
• Manage technology vendors
• Help qualify, recommend, and upgrade hardware and software components as required
• Solve complex problems

Network Health Check

• Report of network events of previous six months
• Trends of bandwidth usage
• Proactive recommendations for WAN
• Management of new service order quotes and implementation
• Assurance that new circuits are coterminous with rest of network

Unplanned Outage Support

• SASE Experts Expert interventions as needed
• Manage resolution of all unplanned outages
• Equipment replacement and return authorization processing
• Emergency onsite support or initiate conference calls as needed

IT procurement is complex to manage properly. The SASE Experts Service Contract is customized to each client’s specific needs.  Contact us to discuss your requirements.